Subject: Resolved: Previous Issue with Top Up Wallet Deposits & Withdrawals
Dear Reap Member,
The service interruption affecting Top Up Wallet Deposits & Withdrawals has been fully resolved as of 10:29AM HKT.
Incident Duration: 7:36AM HKT to 10:29AM HKT
Our internal team has implemented the necessary fixes and we are continuously monitoring the system to prevent similar incidents in the future.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Sincerely,
Team Reap
Resolved
Subject: Resolved: Previous Issue with Top Up Wallet Deposits & Withdrawals
Dear Reap Member,
The service interruption affecting Top Up Wallet Deposits & Withdrawals has been fully resolved as of 10:29AM HKT.
Incident Duration: 7:36AM HKT to 10:29AM HKT
Our internal team has implemented the necessary fixes and we are continuously monitoring the system to prevent similar incidents in the future.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Sincerely,
Team Reap
Investigating
Subject: ⚠️ Ongoing Issue with Top Up Wallet Deposits & Withdrawals
Date: December 3, 2025
Dear Reap Member,
We’re currently experiencing a service interruption affecting Top Up Wallet Deposits & Withdrawals.
What’s Happening
Since 7:36AM HKT, we’ve been investigating a temporary issue impacting Top Up Wallet Deposits & Withdrawals. Our engineering team is actively working to resolve the issue as quickly as possible.
Current Status
Incident ongoing
Root cause under investigation
We are monitoring closely and will provide updates as they become available. For real-time updates, please visit our status page:
We sincerely apologise for the inconvenience and appreciate your patience while we work to restore full service.
Sincerely,
Team Reap