Dear Reap Member,

To continue improving stability and performance across our platform, our engineering team will be performing scheduled maintenance on our core systems this weekend.

During this period, crypto top-ups and certain crypto-related dashboard functionalities may become temporarily unavailable at this time or are processed after the maintenance window.

Maintenance Window

Date: Saturday, November 15, 2025
Time: 9 A.M. to 10 A.M. (HKT, UTC+8)
Duration: Up to 1 hour. We will keep you informed throughout the process.

Before the Maintenance Window

To ensure smooth operations during the update, please prefund your account early to avoid any settlement delays. All funds and data will remain completely secure. Once maintenance is complete, your account balances and activity will update automatically.

During the Maintenance Window

Crypto top-ups and certain crypto-related dashboard functionalities may become temporarily unavailable or are processed after the maintenance window.

Why This Update Matters

This maintenance will optimise our systems to improve overall speed, reliability, and scalability. It is part of our ongoing investment in strengthening the Reap platform and ensuring it performs seamlessly as your business grows.

We truly appreciate your patience and trust as we carry out this important work. If you have any questions or concerns, please do not hesitate to reach out to your Customer Success Manager or our Customer Experience Team — we are here to help.

Email: hello@reap.global
WhatsApp: +852 6450 6918
Telegram: @reapcs_bot

Team Reap