Subject: Resolved: Previous Issue with Sandbox API environment
Dear Reap Member,
The service interruption affecting Sandbox API environment has been fully resolved as of 14:50 HKT.
Incident Duration: 14:30 HKT to 14:50 HKT,
Our internal team has implemented the necessary fixes and we are continuously monitoring the system to prevent similar incidents in the future.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Sincerely,
Team Reap
No components marked as affected
Resolved
Subject: Resolved: Previous Issue with Sandbox API environment
Dear Reap Member,
The service interruption affecting Sandbox API environment has been fully resolved as of 14:50 HKT.
Incident Duration: 14:30 HKT to 14:50 HKT,
Our internal team has implemented the necessary fixes and we are continuously monitoring the system to prevent similar incidents in the future.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Sincerely,
Team Reap
Investigating
Subject: :warning: Ongoing Issue with Sandbox API environment Date: 5 November, 2025 Dear Reap Member, We’re currently experiencing a service interruption affecting Sandbox API environment. What’s Happening Since 14:30 HKT, we’ve been investigating a temporary issue impacting Sandbox API environment. Our engineering team is actively working to resolve the issue as quickly as possible. Current Status: Incident ongoing For real-time updates, please visit our status page: Reap Status Page We sincerely apologise for the inconvenience and appreciate your patience while we work to restore full service. Sincerely, Team Reap