Subject: Resolved: Previous Issue with Card Management and Authorizations
Dear Reap Member,
The service interruption affecting Card Management and Authorizations has been fully resolved as of 03:32 PM HKT.
Incident Duration: 03:14 PM HKT to 03:32 PM HKT
Our processor has confirmed the issue has been resolved, and we are continuously monitoring the system to prevent similar incidents in the future.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Sincerely,
Team Reap
Resolved
Subject: Resolved: Previous Issue with Card Management and Authorizations
Dear Reap Member,
The service interruption affecting Card Management and Authorizations has been fully resolved as of 03:32 PM HKT.
Incident Duration: 03:14 PM HKT to 03:32 PM HKT
Our processor has confirmed the issue has been resolved, and we are continuously monitoring the system to prevent similar incidents in the future.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Sincerely,
Team Reap
Monitoring
Subject: Update: Issue with Card Management and Authorizations Monitoring
Dear Reap Member,
Our processor has implemented a fix for the issue affecting Card Management and Authorizations. We are currently monitoring the situation closely to ensure that services remain stable.
We will provide a final update once the incident is fully resolved. In the meantime, you can follow real-time updates on our. Reap Status Page
Thank you for your continued patience.
Sincerely,
Team Reap
Identified
Subject: Update: Issue with Card Management and Authorizations Identified
Dear Reap Member,
We have identified that the root cause of the service interruption affecting Card Management and Authorizations lies with our processor. Our engineering team is actively collaborating with them to implement a solution.
We will notify you once the service has been fully restored. You can continue to monitor real-time updates on our
status page: Reap Status Page
Thank you for your continued patience.
Sincerely,
Team Reap
Investigating
Subject: ⚠️ Ongoing Issue with Card Management and Authorizations - Reap API Services Status
Date: Sept 15, 2025
Dear Reap Member,
We’re currently experiencing a service interruption affecting Card Management and Authorizations
What’s Happening
Since 3:14pm HKT, we’ve been investigating a temporary issue impacting Card Management and Authorizations. Our engineering team is actively working to resolve the issue as quickly as possible.
Current Status
Incident ongoing
Root cause under investigation
We are monitoring closely and will provide updates as they become available
For real-time updates, please visit our status page:
We sincerely apologise for the inconvenience and appreciate your patience while we work to restore full service.
Sincerely,
Team Reap